Wipro's "Americas 1" unit dipped 2.1% sequentially. It sets up a test for Mexico, its primary nearshore hub: is it a margin ...

Strategic acquisition of Argentina-based contact center provider strengthens PEAK's Latin American presence and expands its bilingual customer experience capabilities.

Now in its 16th year, Nexus brings buyers and partners together for the careful, in-person discussions a fast-changing market demands. As Nearshore Americas presents Nexus Miami 2027 (Feb. 3-4), the ...

Mexico continues to have a relatively low level of banking penetration, with a large proportion of consumers and small ...

As Chief Editor in 2016-2017, Matt spent more than two years reporting on the nearshore BPO and IT services industries, producing over 900 stories for Nearshore Americas. US provider Ibex expands its ...

A complicated tax system, restrictive labor laws, and high interest rates have raised the cost of doing business in Brazil.

Private members' clubs come at a premium, but offer exclusive access to influential and wealthy circles. Are the network, ...

BPOs can assess new recruits during the three-month training period and retain only those who meet their requirements. The ...

President Laura Fernández dismisses Foreign Trade Minister Indiana Trejos amid allegations that key negotiation details were ...

Costa Rica's services sector is losing ground in FDI, putting new pressure on Central America's leading knowledge hub to ...

Three key factors are shaping mergers and acquisitions in the outsourcing space: AI, predictable cash flows, and geopolitics.

Concentrix says half its revenue comes from business won in the AI era, yet sales are down and debt tops $4 billion. Have ...